Q & A

QUESTION AND ANSWER

Should I reserve my treatments?
Yes, either phone or visit the salon to book a reservation at your earliest convenience so we may accommodate your schedule. unfortunetly we rearly have time to take walk ins, bookings are essential.


Who can help me decide how to choose my treatments?
Our qualified staff will help you plan the perfect salon experience, including the best order for your treatments. Day Spa Packages are specially designed to offer you a selection of our most popular salon treatments.


What should I wear to the salon?
Wear whatever is comfortable. We will provide you with a wrap towel or disposable initmate wear if required.


When should I arrive?
Please arrive 1o minutes before the schedule time to allow you to change and relax and prepare for your treatment .


What if I am late?
Arriving late will simply limit the time of your treatment, thus lessening its effectiveness and your pleasure. Your treatment will end on time so that the next client is not delayed.


What if I need to cancel my appointment?
The treatments you select are reserved especially for you. We require a minimum of 24 hours notice to alleviate a cancellation fee.


What do I wear during my treatment?
Disposable undergarments are provided. Our therapists drape sheets discreetly over any area of the body not involved with the treatment and to protect your privacy at all times.


What if I have special health considerations?
Please notify our Salon Manager whilst booking your treatment if you have high blood pressure, allergies other physical ailments or disabilities, or if you are pregnant. If you have any concern at all, let us know. We recommend that alcohol not be consumed before, during or immediately after your spa treatment.


May I request a therapist?
Yes of course! Please do so at time of booking. All our therapists are fully trained and qualified.


What about my comfort?
This is your time and you should delight in the experience to the fullest. Whether it’s the room temperature, the amount of massage pressure or the volume of music… just tell us.


What about my jewellery and valuables?
Please keep such items with you at all times.


Is there a minimum age?
Salon services are available for all age, although a parental guardian will be required for all clients under the age of 18 years old.


Should men shave before a facial?
Yes, we recommend that men shave a few hours before their facial.


What about payment for Salon Services?
We accept all major credit cards, as well as cash.


Gift Certificate
All salon services are available as gift certificates. A personal gift certificate will be sent to the recipient to be booked at their leisure.